Policies & Procedures, T&Cs — Syncopate Studios

Terms & Conditions - Studio Lessons

2025 Lessons are $56 GST Inc. per 30 minute lesson.
Syncopate Studios runs lessons during the school term, and reserves the final teaching week of term for make up lessons.
Lesson packages are based on full terms; once lessons have been confirmed with the tutor, lessons for the term are considered final and refunds will not be offered for change of mind during that term.
Students are automatically re-enrolled for the next term, and withdrawal for that next term should be made in writing by the end of the previous term.
Invoices will be emailed to the supplied email address, and fees must be paid in full by the due date, or lessons will cease until fees are paid. Make up lessons will not be provided for any lessons missed due to unpaid fees.
GST is added to all Syncopate services and products.

Unfortunately we are unable to accept the updated Creative/Active Kids vouchers.

Syncopate’s policy is to make up lessons, rather than credit or refund them. The following details apply to make up lessons:

Syncopate offers make up lessons if students are absent from a lesson, strictly provided that written notice is received by close of business (5pm) the day before the lesson. If notice is not given by this time, no make up lesson will be provided and the lesson will be considered missed, unless at the discretion of the tutor, as notice on the day does not allow for ample time to reschedule lessons to fill the time slot.
A maximum of two make up lessons per term will be allowed for student cancellations, and lessons must be made up before the end of the term.
Once a make up lesson time has been agreed upon in writing by the parent and tutor, any cancellation by the student will result in forfeiture of that lesson.
Any lessons cancelled by the tutor will be made up prior to the end of term.
Syncopate is unable to offer shortened terms, refunds or account credits due to conflicting events or family holidays.

Syncopate does not share, sell or trade your personal information. We use your personal information to provide you with products and services that you have requested, to notify you of products, services and special offers that may be of interest to you, and to comply with any legal or regulatory obligations imposed on us. To do this we may disclose your personal information to organisations that carry out functions on our behalf. This may include suppliers of products and services such as freight carriers.

Syncopate Studios aims to provide a fun and Child Safe environment for anyone who participates in our programs. We support and respect the children, their families, and our staff. Our staff hold a valid and cleared Working With Children Check and a current certificate in Child Protection Awareness Training, and professional development training is completed as required.
Parents are encouraged to respectfully approach Syncopate with any complaints.